You’ll attract strong supervisor applicants if your job description is simple and straightforward. We are looking for a Supervisor who will be in charge of managing one of our working shifts. A supervisor is accountable for team performance, which brings pressure above and beyond the level he or she may have experienced as a team member. Or if you’re ready to hire, post your job on Indeed. This position is full-time and works approximately 40 hours per week. Tools include but not limited to, trouble ticketing system, call management, remote access, and network and server monitoring, Familiar with a variety of retail operations concepts, practices, and procedures, Successfully uses a wide degree of creativity and latitude, Ability to evaluate system/application/network events to prevent outages, Provide technical assistance to the user community, Experienced in developing standards/procedures in conjunction with others on the team to support/enhance the team’s ability to proactively eliminate potential troubles or resolve troubles quickly, Coordinate the department involvement in IS Operations, Network Services, L3 RTS or business projects/activities, Participate in vendor meetings to insure their performance meets THD’s level of expectation in support of the user community, Understands when to escalate/partner with HR, 70% Observe and monitor associate performance; provide follow up coaching and development feedback based on observations; provide resources to enable agents to perform their job to the best of their ability, 10% Select, coach, mentor and develop team to develop them professionally and increase their value to the organization. We're here to help. The designation of a supervisor is less common in the 21st century than in prior years when observing co-workers closely was deemed a necessary management tactic, but the designation and the role still exist in a variety of vocations. Extensive knowledge of PCs, MS Office 2010 Suite, Document Management systems such as iManage, and desktop operating systems, among others is required, At least three (3) years of managerial experience is required, Experience within the law firm setting is preferred, Must have strong customer support and communication skills, Management and Supervision for up to 5 FTE (plus student and temporary employees), Facilities and University Services Help Desk Administration, Oversee and participate in Hardware & Software Support, Oversee and participate in Software Development, Maintenance, and Analysis, Bachelor’s degree in Computer Science or closely related field, plus recent progressive experience in an IT field, or an equivalent combination of relevant experience and education to effectively perform the required job functions, Supervisory experience which includes coaching, counseling, and evaluating job performance, Experience analyzing Software environments and recommending changes to improve organization efficiency, system reliability, and reduce costs, Experience working in virtual environments, Demonstrated experience monitoring and maintaining functionality of multiple systems and large networks, Experience developing and implementing IT policies and procedures, Demonstrated knowledge of software and network security-related policies and guidelines, Experience working in higher education or large enterprise environment, Knowledge of current IT technologies and trends across a variety of hardware, software, desktop support, internet, internet applications, and campus network resources, Coordinate and manage the daily support of over 900 users in NY. Closed jobs Job Description Req ID:120115Basic Purpose: The position of Area IT Specialist Supervisor will be responsible for overseeing and managing a team of remote technicians stationed in various geographical locations throughout the network of Loves Travel locations.

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